aireploLegal
Refund Policy
The short version
- Changed your mind before we start? Full refund.
- Once Meta setup has started, we keep 50% of the project fee for the work done and refund anything you paid above that.
- Once your WhatsApp setup is live and handed over, the project fee is not refundable.
- Charges paid to Meta and other companies can’t be refunded by us.
1. The package and extra features
The Aireplo Package and any extra features are one-time project fees. Because each project is custom work done for your business, refunds depend on how far the work has progressed when you ask:
| When you cancel | Refund |
|---|---|
| Before work starts (before our kickoff call or before we access your Meta account), and within 7 days of payment | 100% of what you paid |
| After Meta setup has started (Facebook Business, verification or Meta app work begun) | We keep 50% of the total project fee for the work done. Anything you paid above that is refunded. |
| After your WhatsApp number is connected and your dashboard is delivered for review | No refund of the project fee |
| After go-live and handover | No refund |
If you paid in instalments, the refund is worked out on the total project fee and we never ask you to pay for work we haven’t started.
2. Enterprise projects
Enterprise projects are billed by milestone. Milestones that are completed and accepted are not refundable. Payment for a milestone we have not started is refunded in full. Any other terms in your signed Enterprise proposal apply.
3. If Meta rejects something
Meta alone decides on business verification, display names and message templates. If Meta rejects something, we will fix and resubmit it at no extra cost, as many times as is reasonable. If Meta refuses your business permanently for reasons that are not caused by your documents, your business type or your past use of WhatsApp, we will refund the fee for the work that depends on that approval and has not been delivered.
We can’t refund when Meta rejects or restricts an account because of incorrect documents, a business type WhatsApp does not allow, or a breach of WhatsApp’s policies.
4. Maintenance and hosting
Maintenance is billed separately from projects. You can cancel it at any time. Cancelling stops the next billing period. The current period that has already started is not refunded.
5. Charges by other companies
We cannot refund amounts paid to Meta (WhatsApp message charges), domain registrars, AI providers, payment gateways or other third parties, even if we paid them for you. Gateway fees on refunded payments may be deducted.
6. Partner agencies
The per-client setup fee paid by partner agencies follows the same rules as section 1, for each client project. Partners handle refunds to their own clients.
7. How to ask for a refund
- Email sanasravanth25@gmail.com or message us on WhatsApp (+1 711-233-0377) with your business name, invoice number and the reason.
- We confirm your request within 2 working days and tell you the refund amount.
- Approved refunds are paid to your original payment method within 7–10 working days.
If you are unhappy with our work, please tell us first. We would much rather fix the problem.
8. Contact
Aireplo ([registered business name])
Email: sanasravanth25@gmail.com
WhatsApp: +1 711-233-0377
Address: [registered address]
See also our Terms of Service and Privacy Policy.