# WhatsApp for clinics, labs and hospitals

> Patients prefer a quick WhatsApp message to a phone call. The WhatsApp Business API lets your front desk handle bookings, reminders and common questions from one shared inbox, with an AI agent covering after-hours queries.

Updated: 2026-10-22 · Source: https://aireplo.vercel.app/industries/healthcare

## What you can automate

- **Appointment booking** through a simple chatbot flow: doctor, date and time slot.
- **Reminders** the day before, with Confirm and Reschedule buttons, so fewer patients miss visits.
- **Report-ready alerts** telling patients when to collect or download their reports.
- **Clinic FAQs** answered by an AI agent: timings, fees, location, parking, insurance accepted.
- **A shared inbox** so reception staff can see and answer every chat, and hand over to a doctor’s team.

> **Handle health data carefully:** Only message patients who have agreed to hear from you, keep medical details out of marketing messages, and send clinical information only with the patient’s consent. India’s DPDP Act, 2023 applies to patient data, and Aireplo processes it only on your instructions.

## Templates you will need

| Template | Meta category | When it is sent |
|---|---|---|
| Appointment confirmed | Utility | After booking |
| Appointment reminder (Confirm / Reschedule) | Utility | The day before |
| Report ready | Utility | When results are available |
| Health camp or new service | Marketing | To patients who opted in |

## What it costs

- **The Aireplo Package (₹15,000 one-time)** for a single clinic that mainly needs a shared inbox and reminders.
- **Add an AI agent and a booking flow** for after-hours questions: 2 extra features, **₹15,998** in total.
- **Enterprise** for hospital groups with several branches, numbers and systems to connect.

## Frequently asked questions

### Can the AI agent give medical advice?
No. Set it up to answer practical questions such as timings, fees and directions, and to hand anything medical to your staff.

### Can we connect our appointment software?
Usually yes, through an integration. Tell us which system you use and we will confirm in your quote.